How it works
From joining to the moment your family needs us.
When you join
- 1
Talk to an advisor
Message us on WhatsApp or call toll-free (888) 828-6008. A bilingual advisor explains the plans, amounts and rules.
- 2
Choose your plan
Básico, Plus or Premium. You decide calmly; nobody pressures you.
- 3
Pay once a year
Payment is made with the advisor. Nothing is charged on this website.
- 4
Use the services during the year
Online medical guidance for members living in the U.S. It does not replace emergency care: for an emergency, call 911. Online emotional support for your family, in your language.
If a loved one dies
First: call (888) 828-6008 or message us on WhatsApp. We can help in Spanish or English.
What to have ready
- Full name of the person who died
- Where the person is right now
- The name of the membership holder
- A phone number where we can reach you
- Any documents the advisor asks for (they will tell you which)
What we coordinate
- We guide you step by step by phone or WhatsApp
- We coordinate the transfer to the home country, or a U.S. funeral if you choose it
- We explain what is included based on your plan's amount
- We keep you informed throughout the process
One event per year for the whole group: the transfer or a funeral in the U.S., not both. Transfer to Latin America, except Cuba and Venezuela for now.