We are very sorry for your loss. We are here to help.
Call us now. A person will answer and guide you step by step.
The first 48 hours
Breathe. Take one step at a time.
- 1
Call us
Call (888) 828-6008 or message us on WhatsApp. We can help in Spanish or English. You don't need to have everything figured out to call.
- 2
Tell us where your loved one is
At home, in a hospital or elsewhere. We guide you on what comes next for your situation.
- 3
Gather the basics
The person's full name, the membership holder's name and a contact phone. The advisor tells you which documents are needed.
- 4
Decide: transfer or funeral here
You can choose the transfer to the home country or a funeral in the U.S. We explain your plan's amount for each option.
- 5
We coordinate
We coordinate the steps and keep you informed, so you can focus on your family.